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October 04.2025
2 Minutes Read

A.O. Smith's Digital Transformation: Meet Chris Howe, New CDIO

Confident man in modern office, A.O. Smith Digital Transformation

A Quantum Leap in Digital Transformation at A.O. Smith

A.O. Smith, the renowned water heater manufacturer, has ushered in a new era of digital transformation under the leadership of Chris Howe, who was appointed as the company’s Chief Digital Information Officer (CDIO). This change reflects a strategic pivot from traditional IT management to a broader focus that encompasses company-wide digital innovation and advanced technologies.

Rethinking Leadership in Technology

The promotion of Howe to this redefined position signals A.O. Smith’s commitment to leveraging digital solutions to enhance operational efficiency and customer satisfaction. The title change from Chief Information Officer (CIO) to Chief Digital Information Officer (CDIO) is particularly telling of the company’s ambition to integrate digital technologies more fully into its fabric.

A Vision for the Future

Steve Shafer, President and CEO of A.O. Smith, expressed confidence in Howe’s leadership abilities, emphasizing the need for a visionary to drive digital transformation. Howe’s extensive background, which includes 25 years at 3M and successful entrepreneurial ventures involving cloud technologies and AI, positions him uniquely to spearhead this initiative.

The Role of AI in Water Heating Solutions

As part of his responsibilities, Howe will oversee not just the IT aspects but also the company’s journey toward harnessing artificial intelligence and data analytics. This includes the development of generative AI platforms aimed at simplifying compliance processes and enhancing product offerings tailored to the evolving needs of the marketplace. For homeowners and plumbers, this means improved access to innovative, efficient products and services designed to fit today's digital landscape.

A.O. Smith's Challenges and Opportunities

While the shift to digital presents compelling opportunities, it also brings challenges. Adapting to new technologies and cultivating an organizational culture that embraces change are critical. For plumbing professionals and homeowners alike, partnering with a company that values innovation promises not only improved products but also a commitment to service that elevates user experience.

Conclusion: Embracing Change for Better Solutions

Chris Howe’s appointment as CDIO is more than just a change in title; it's a cornerstone for A.O. Smith's future. As the company embarks on its digital transformation journey, both homeowners and plumbing professionals will stand to benefit from a more agile, innovative, and customer-centric approach. This evolution in leadership showcases the growing importance of technology in the traditional manufacturing sector and promises to meet the increasing demands for smarter and more efficient home solutions.

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